Questions
Everything below is current policy: rental length, fit, deposits, damage, cleaning, shipping and returns for the United States and Canada.
WearWali is a South Asian occasionwear platform where you rent or buy designer pieces. Women's outfits are available to rent or to buy. Men's kurtas, jewelry and clutches are available to buy only. Every rental arrives professionally cleaned and pressed, and cleaning after your event is included in the price.
You choose your piece, pick your delivery date, and the outfit arrives cleaned and pressed in a garment bag. Rentals run 4 days. Your delivery date has to be at least 5 days from today so we can prepare, press and ship the piece to you. When your event is over you repack it in the same bag and drop it off using the prepaid return label. You never clean it yourself.
Every WearWali rental is 4 days. You choose the delivery date, at least 5 days ahead so the piece has time to reach you, and the return date is set automatically. Shipping in both directions, plus cleaning and inspection, sits outside your 4-day window, so the full period is yours to wear.
Book as early as you can, and at least 5 days before you want the piece in your hands, and that is the earliest delivery date the calendar will offer. For a wedding week or a date in peak season, a few weeks ahead is safer, because each piece is a single physical unit and once it is booked for your dates it is gone.
Women's outfits, including lehengas, ghararas, saris, anarkalis and formal shalwar sets, are available to rent. Men's kurtas are available to buy, with rental coming later. jewelry and clutches are purchase only and never appear with a rental option.
Yes, on pieces marked available to buy. Many women's outfits are offered both ways, and the product page shows both prices side by side. Jewelry, clutches and men's kurtas are purchase only. If a piece shows no purchase price, it is rental only.
Every size on every product page lists real garment measurements taken from the physical piece, not a generic size chart. Save your measurements to your account once and the fit checker flags which sizes work for you across the whole catalog. If nothing fits cleanly, the size guide explains what can be adjusted.
Rentals cannot be permanently altered. Reversible adjustments are fine: pinning, hemming tape, and safety-pin draping for saris and dupattas. Anything that cuts, sews or permanently changes the garment counts as damage. Pieces you buy are yours to alter however you like.
It depends on the tier. Luxury tier rentals carry an authorization hold placed on your card when your order is ready to ship, which your bank releases after we inspect the returned piece. Every other tier takes no deposit and no hold at all. Debit cards are never placed under a hold at any tier.
An authorization hold reserves an amount on your card without settling it. WearWali places one on Luxury tier rentals at the moment your order is ready to ship, not when you book. After your return passes inspection we release it. Depending on your bank, the release can take up to 7 business days to appear on your statement.
WearWali never stores your card number. On Luxury tier rentals an authorization hold is placed when your order is ready to ship, and released after your return passes inspection. If damage is assessed after a return, we contact you with photographs and the cost before anything is settled, and we ask you to authorize that charge at the time. Debit cards are never placed under a hold at any tier.
Normal wear is expected and never charged. Loose beads, a pulled thread, a small mark from an event: that is covered. Significant damage such as tears, burns, permanent staining or missing components is assessed during inspection, and we contact you with photographs and the cost before anything is settled against your card.
The Protection Plan is an optional damage waiver you can add at checkout. It costs $9, $15 or $25 depending on the retail value of the piece. It covers accidental damage during normal wear. It is not insurance, and it does not cover loss, theft, or damage from misuse. It is never added automatically.
Yes. Professional cleaning is included in every rental price and handled by WearWali after your return. Do not launder, dry-clean or spot-treat the piece yourself. Home cleaning of embroidered and embellished occasionwear causes damage that is chargeable, so send it back exactly as it is.
WearWali ships to the United States and Canada. Delivery is free on orders over $79, and a flat rate applies below that. We do not currently ship anywhere else. Canadian orders are priced and settled in Canadian dollars.
Repack the piece in the garment bag it arrived in, seal the box, and hand it to the courier or drop it at a carrier location using the prepaid label included in your delivery. Do this by your return date. You do not need to clean, press or fold anything.
Contact us before your return date if your plans change and we will work it out. An unannounced late return bills a full 4-day cycle at 1.5 times your rental rate, not a daily fee, because the piece is a single physical unit and a late return costs the next customer her booking. A second cycle applies if it is still out when the first one ends. After two cycles the rental converts to a purchase at the piece's replacement value, with the late fees you have already paid credited against that total.
Yes. Every jewelry piece and clutch has its own product page and price and can be bought on its own. They also appear under Complete Your Look on matching outfit pages, but you are never required to buy an outfit to buy an accessory. Accessories are purchase only and are never rentable.
Yes. Men's kurtas are available to buy. Menswear rental is planned but not live yet. Kurtas appear on their own pages and also alongside coordinating women's outfits so couples can match without hunting for it.
No. You can browse and check out as a guest. An account stores your measurements so the fit checker works everywhere, keeps your order and rental history in one place, saves your wishlist, and gives you access to Insider, which is free and shows new arrivals before they go public.
KiKi, our AI stylist, answers questions on every page of the site and works from the live catalog rather than from memory, so sizing and availability answers are current. For anything KiKi cannot resolve, the contact page lists direct channels and response times.
Still stuck? Ask KiKi in the corner of any page, read how it works, or contact us.
